Privacy notice

Who is responsible

The data controller's details will appear here once confirmed.

We aim to handle personal data in line with the Nigeria Data Protection Act 2023.

Reading the site

You can read every page without an account. Our server processes your IP address to deliver pages and to limit abuse of forms. For rate limiting we store a one-way keyed hash of it, not the address itself, and those records are cleared within a day.

Analytics

We use Google Analytics only if you choose "Allow analytics". If you decline, it never loads. If analytics is switched on, we count page views and a short list of anonymous events, such as opening a test record. We never send case details, email addresses, search terms or anything you type into a form. You can change your choice by clearing this site's data in your browser.

Player Help

When you send a case, we collect: your email address, the operator's name and website, the type of issue, your summary, approximate dates, the steps you've taken, an optional evidence link, optional redacted files, your confirmation that you're 18 or older, and whether you agreed to an anonymised summary being used.

• Why: to review your case, reply to you, and, only with your separate consent and an editor's approval, to inform an anonymised guide or case lesson.
• Who can see it: a small moderation team with individual accounts, two-step sign-in and logged access. Email notifications to staff contain only a link, never your case details.
• How it's stored: privately on our server, with your email, summary and other text encrypted. Files are scanned for malware, image metadata is removed, and files are never publicly accessible.
• How long: raw attachments and personal case details are removed 90 days after your case is closed. A minimised summary with no identifying details is kept for up to 12 months, then deleted. Spam is deleted after 30 days.
• Deletion: you can ask us to delete your case at any time using your reference and email.

Please don't send passwords, PINs, one-time codes, full bank or card details, BVN or identity documents. We don't need them.

Contact and correction messages

If you message us, we keep your email address (if you give it) and your message, encrypted, to reply and to log corrections. Handled messages are deleted after 180 days.

What we don't do

• We don't sell personal data.
• We don't share your case with an operator without telling you first.
• We don't use advertising trackers.

Your rights

You can ask to access, correct or delete personal data we hold about you, or object to how we use it. Use the contact page, or the deletion form for Player Help cases. You can also complain to the Nigeria Data Protection Commission.