How to withdraw from Goka, and why a withdrawal can be held

This guide sets out what Goka publishes about withdrawals: the methods, the limits, and the reasons its own help centre gives for a withdrawal being held. We haven't made a test withdrawal yet, so processing times here are not our measurements.

Withdrawal methods and limits

Goka's withdrawal rules list two methods:

Method	Minimum	Maximum
Bank transfer	₦300	₦30,000,000
Tether (USDT)	See the withdrawal page	See the withdrawal page

Limits can change, so check the withdrawal page before you request a large amount.

Before you withdraw: verify your account

Goka's KYC policy says it can ask for ID, proof of address and other documents, and that withdrawals may be restricted while those checks run. The easiest way to avoid a held first withdrawal is to verify as soon as you open the account. Our guide to KYC and ID verification for betting in Nigeria lists the documents to prepare.

Make sure the name on your Goka account matches the name on your bank account. A mismatch is a common reason bank withdrawals come back.

Why a Goka withdrawal can be held

Goka's help centre gives three reasons:

1. You deposited and withdrew without playing. Goka says withdrawals won't be processed if funds are simply deposited and withdrawn without being played, which it describes as coin shuffling. If this applies to you, it asks you to contact live support.
2. A crypto withdrawal is waiting for confirmations. USDT withdrawals need a number of network confirmations before they arrive, and Goka says the number depends on the wallet.
3. A large withdrawal is under manual review. Goka says big withdrawals may be held for manual processing, which it says is usually quick.

If none of these fits, work through our general checklist for a pending withdrawal, then contact Goka.

If your withdrawal is late

• Note the date, time, amount and method of the request.
• Check your account for any message asking for documents.
• Contact Goka through live chat on the site or by email at info@goka.ng. Our Goka customer support guide lists the official channels.
• Never share your password or a one-time code with anyone, including people on social media who say they're Goka staff.

If you still can't get an answer, Player Help can look at the case. Our Goka profile has the licence details and what else we've checked.